Black Box

SECTION ARCHIVE TODO:

What if I need to rearrange my box fitting?

You can rearrange your box fitting by giving us a ring on 0330 0241 086 or email help@fitting.ingenie.com. You’ll need to give us 24 business hours’ notice or there’s a £50 late charge.

Read more... SECTION ARCHIVE TODO:

I didn’t have all of my documents to hand at the time my box was fitted – what should I do?

We really don’t want to have to cancel your insurance because of a bit of admin. If you didn’t have everything at the time, you’ll need to send us the missing documents within 28 days. You can email copies (photos or scans) of your documents to: service@ingenie-insurance.co.uk. Alternatively, post them too: Europa Group Ltd, Europa […]

Read more... SECTION ARCHIVE TODO:

When is my black box fitted?

It’s fitted within the first 10 days of the policy starting, but don’t worry: you’re insured from day one. Fitting can take place Monday to Friday between 9am and 5.30pm, and on Saturdays between 9am and 12pm. We’re happy to come to your home, college, work or anywhere else that’s good for you in mainland […]

Read more... SECTION ARCHIVE TODO:

What data does the black box record?

The black box installed in your car records speed, acceleration, braking, cornering and mileage. We also collect data on your car’s GPS location, which may help the police recover your car if it’s stolen. To find out more details contact us via web chat.

Read more... SECTION ARCHIVE TODO:

Can I have the black box taken out before my insurance ends?

Having a black box is part of ingenie’s insurance, so you need to keep your box as long as you’re with us.

Read more... SECTION ARCHIVE TODO:

Can someone else be at the box fitting instead of me?

Yup, we love family! If you need someone else to be there while the box is fitted, just make sure you leave all your documents and keys with them ready for the engineer.

Read more... SECTION ARCHIVE TODO:

What do I need to bring to my box fitting?

You’ll need to have the following documents ready at your box fitting: Driving licence or pass certificate Vehicle Registration Certificate (log book) or new keeper’s slip Proof of any No Claims (if you have a No Claims Discount) The engineer who comes out to fit your box will check your documents and take copies.

Read more... SECTION ARCHIVE TODO:

What is a fitted black box and where is it fitted in my car?

A black box is a fitted smartphone-size device for collecting driving data. We fit it out of sight in your car, usually behind your dashboard, and it just sits there quietly with no effect on how your car works. We use this box to build up a picture of your driving style and give you […]

Read more...