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Driving Feedback

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How do you calculate my insurance premium?

The quote we give you is based on things like your age, your car, how long you’ve been driving and where you live.

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What happens if I get Dangerous messages?

If we’re worried that you’re driving dangerously or you get more than one Dangerous message in the same area of your driving (like speed or braking), we may get in touch to have a chat about how to improve. This would include tips on how to improve your driving, helping you work towards earning good […]

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What happens if I get a Highly Dangerous message?

Your score will be set to zero until after your next driving review – when your score will be reset We’ll call you to discuss your driving, and send you a letter that explains everything Your policy will be put on review and unless we see a significant improvement in your driving your policy will […]

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How do you measure speed, acceleration, braking and cornering?

We assess these areas of your driving with the GPS and accelerometer data from your black box. We measure acceleration (g-force) using the accelerometer in the box. Acceleration means the rate at which speed changes. So, if your speed increases rapidly over a short period of time, it will mean more acceleration than if you […]

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What happens if I drive at unacceptably high speeds?

ingenie is about creating a community of better, safer drivers. We’re trying to make insurance more affordable for the people it costs the most by proving young drivers can be skilful drivers – so we can’t allow unacceptably dangerous speeds. If we do see these kinds of seriously reckless speeds, we’ll try to contact you […]

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Why haven’t I had any driving messages?

You’ll get driving feedback messages about every 10 days, as long as you’ve driven at least 40 miles in that time. If you haven’t had any yet, it might be that you haven’t driven enough miles for us to give you a good idea of how you’re doing. If it’s been more than 10 days […]

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How can I improve my driving score?

Take a look at your driving messages on a regular basis as these will highlight the areas you can improve in. You’ll also find a How to improve section on our app and in the My account area, which covers each of the 4 key areas of your driving – speed, acceleration, braking and cornering. […]

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What is my driving score and how is it calculated?

We look at the trends in your driving to see where you’re doing well in your speed, acceleration, braking and cornering, and where you could improve. We then work out a score out of 100 (100 being the best) so you know how it’s going at a glance. If you’ve got room for improvement, take […]

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When will I get my first set of driving messages?

Once your black box is fitted, you’ll get your first set of feedback messages about 10 days later, as long as you’ve driven at least 40 miles. If it’s been more than 10 days and you’ve definitely driven more than 40 miles, send us an email to connect@ingenie.com and we will look into it for […]

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I’ve got the same coloured messages again this time but a different score – why?

Your messages are based on how you’ve been driving in the last 10 days (or since your last set of feedback) and shows you the areas you’re driving well in and where you can improve. This means that your latest feedback messages are not directly linked to your driving score. You’ll need to scroll back […]

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What information will I be able to see about my driving?

Every 10 days, we’ll give you an overall driving score out of 100 for your speed, accelerating, braking and cornering. To help you improve your score, you’ll also get driving messages for each of the 4 key areas with some helpful tips. To find out more, check out our How ingenie works page.

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My parents would like to see the feedback and advice on my driving – can I share it with them?

Yes, and we would love that because drivers who share their feedback with a parent are 10% less likely to have a crash. Pretty big deal. It’s easy to share your feedback – just log in to your My account area and go to the ‘Share your feedback’ section. We’ll send an email invite to […]

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When can I set up my account?

You’ll get the link to set up your driving feedback account in the 48 hours after you’ve had your box fitted. We’ll send this to the email address you set up your insurance with, so make sure you can get into that email account. You’ll get your first set of driving feedback messages about 10 […]

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Why can’t I see a driving score with my first set of feedback messages?

So we have enough driving data to get a good idea of your driving style, we wait until your second set of feedback messages to give you a driving score.

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What if I get bad feedback because my car has been in the garage?

Not a problem – happens all the time. Send us an email to connect@ingenie.com with the garage’s address and the date and time they had your car. We’ll check this against your driving data and update your feedback if necessary. Don’t worry – we’ll make sure your driving score and discounts aren’t affected by your […]

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What do the heatmaps in the app show?

The heatmap is linked to your driving feedback and shows you the areas where you can improve in each driving category. If the spots on the map are red, then more harsh driving happened here The lighter areas show where some harsh driving happened and circle the roads to focus on You can use the […]

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