If you’d like to add someone to your insurance for temporary cover, just speak to us on live chat and we’ll look into that for you.
Read more... SECTION ARCHIVE TODO:With ingenie, you can have a maximum of 3 named drivers on your insurance. If you want to add a named driver just speak to us on live chat.
Read more... SECTION ARCHIVE TODO:If you plan to use your car outside the UK after 29th March 2019, you’ll need to have a Green Card. A Green Card means you’ll have proof of cover when driving in: Countries in the European Union (EU) Countries in the European Economic Area (EEA) Andorra Serbia Switzerland ingenie will get your Green Card […]
Read more... SECTION ARCHIVE TODO:If your insurance is still active with us, we won’t be able to send you your proof of no claims – as this will still be in use on the policy. But once your insurance has ended, we’ll send out any proof of no claims you’ve earned within 48 hours. You can use your renewal […]
Read more... SECTION ARCHIVE TODO:If you paid by instalments, your insurance will automatically renew on the policy end date – you can cancel this feature at any time, you just need to let us know by contacting the live chat team here If you paid in full, your insurance will automatically expire on the policy end date (if you […]
Read more... SECTION ARCHIVE TODO:There are some occasions where you can, although this is quite rare. If you can you will need to be over 25 and it will need to say that you can on your statement of insurance. You can find this with your insurance documents we sent after you bought a policy with us.
Read more... SECTION ARCHIVE TODO:If you cancel your policy before the end of the first policy year, you’ll need to pay some cancellation fees. If you’ve got a fitted black box you’ll pay up to £105 to cover the cost of the black box and its fitting, plus any cancellation charge. You only earn a No Claims Discount for […]
Read more... SECTION ARCHIVE TODO:Hey, things change. If you need to change the car on your insurance, just speak to us on live chat and we’ll go through updating your details with you. Keep in mind that the car is part of how our insurers work out how much your insurance will cost, so you may need to pay […]
Read more... SECTION ARCHIVE TODO:OBD If you’ve checked that there’s no debris or any obstruction stopping the self-fit box being pushed in fully, then give us a call on 0333 2309 272 and we’ll talk you through what to do next. If your OBD port is faulty we may look to arrange for you to have a fitted black […]
Read more... SECTION ARCHIVE TODO:Take a look at our help page to check where to plug in your self-fit box in your car. Just enter your car details and our location tool will do the rest.
Read more... SECTION ARCHIVE TODO:It’s part of your insurance to have a working box in the car so you’ll need to leave your self-fit box plugged in while you’re on holiday.
Read more... SECTION ARCHIVE TODO:Once your insurance has been cancelled, just place the self-fit box in an envelope (we’ll pay the postage) and post the box back to us. All you need to do is: Place the box inside an envelope or original packing Write the Freepost return address on the front: Freepost TRAKM8 Pop your box in your […]
Read more... SECTION ARCHIVE TODO:Once you’ve cancelled your insurance, just pop your self-box in an envelope (we’ll pay the postage) and post the box back to us. All you need to do is: Place the box inside an envelope or original packing Write the Freepost return address on the front: Freepost TRAKM8 Pop your box in your local post […]
Read more... SECTION ARCHIVE TODO:If you think the garage may have damaged or interfered with your self-fit box, you should give us a call on 0333 2309 272 as soon as you get the car back so we can check to make sure the box is still sending us a signal. If your car has been in the garage […]
Read more... SECTION ARCHIVE TODO:Having a box in your car is part of ingenie’s insurance, so you need to keep your box active as long as you’re insured with us. Unplugging or interfering with the self-fit box may mean we have to cancel your policy.
Read more... SECTION ARCHIVE TODO:OBD When you plug in your self-fit OBD box, a red LED light will flash. This shows it’s working. Once you’ve plugged in your self-fit box and we’re receiving a signal, you’ll receive an email asking you to set up your driving feedback account. If you haven’t received this email it may be a sign […]
Read more... SECTION ARCHIVE TODO:If you’ve checked that the self-fit box is securely plugged into the port (and there’s no debris or an obstruction stopping this being pushed in fully) then give us a call on 0333 2309 272 and we’ll check whether it’s sending us a signal.
Read more... SECTION ARCHIVE TODO:If you don’t receive your self-fit box within 14 days of your insurance start date, give us a call on 0333 2309 272 and we’ll check it out.
Read more... SECTION ARCHIVE TODO:If you don’t receive your self-fit box within 14 days of your insurance start date, give us a call on 0333 2309 272 and we’ll check it out.
Read more... SECTION ARCHIVE TODO:OBD The ingenie self-fit box is a small cube shaped device which plugs into the OBD port (or the on-board diagnostics port if you like to be fancy) in your car. It’s super simple to plug this in yourself, but if you’re not sure where your OBD port is, just check out our handy box […]
Read more... SECTION ARCHIVE TODO:You can drive as soon as you buy your insurance with ingenie. But you’ll need to plug in your self-fit box immediately to avoid cancellation.
Read more... SECTION ARCHIVE TODO:The self-fit box in your car records speed, acceleration, braking, cornering and mileage. It also collects data on your car’s GPS location, which may help the police recover your car if it’s stolen. To find out more details contact us via web chat.
Read more... SECTION ARCHIVE TODO:If you need to change the car on your insurance, just speak to us on live chat and we’ll go through updating your details with you.
Read more... SECTION ARCHIVE TODO:You can rearrange your box fitting by giving us a ring on 0330 0241 086 or email help@fitting.ingenie.com. You’ll need to give us 24 business hours’ notice or there’s a £50 late charge.
Read more... SECTION ARCHIVE TODO:We really don’t want to have to cancel your insurance because of a bit of admin. If you didn’t have everything at the time, you’ll need to send us the missing documents within 28 days. You can email copies (photos or scans) of your documents to: service@ingenie-insurance.co.uk. Alternatively, post them too: Europa Group Ltd, Europa […]
Read more... SECTION ARCHIVE TODO:It’s fitted within the first 10 days of the policy starting, but don’t worry: you’re insured from day one. Fitting can take place Monday to Friday between 9am and 5.30pm, and on Saturdays between 9am and 12pm. We’re happy to come to your home, college, work or anywhere else that’s good for you in mainland […]
Read more... SECTION ARCHIVE TODO:The black box installed in your car records speed, acceleration, braking, cornering and mileage. We also collect data on your car’s GPS location, which may help the police recover your car if it’s stolen. To find out more details contact us via web chat.
Read more... SECTION ARCHIVE TODO:Having a black box is part of ingenie’s insurance, so you need to keep your box as long as you’re with us.
Read more... SECTION ARCHIVE TODO:Yup, we love family! If you need someone else to be there while the box is fitted, just make sure you leave all your documents and keys with them ready for the engineer.
Read more... SECTION ARCHIVE TODO:We understand that things are difficult at the moment due to work uncertainties, so if you are unable to make your normal insurance payments or you’re having financial difficulties due to Coronavirus, we may be able to help. Speak to us on live chat and we can discuss the different options we have in place […]
Read more... SECTION ARCHIVE TODO:When the engineer arrives: Our engineer will give you a call to let you know he’s outside and will ask you to leave your car keys and your documents in a carrier bag on your doorstep. They will check your documents and carry out checks on your car before and after the fitting. If there […]
Read more... SECTION ARCHIVE TODO:The Government’s message changed from stay at home to stay alert. You are allowed to drive, should you need to but you must make sure you are continuing to social distance. You also should not be driving with passengers who are showing symptoms of the virus or have been in close contact with those who […]
Read more... SECTION ARCHIVE TODO:While we’re working hard to cover all fitting appointments, there are some areas where we may not have an engineer available right now. As soon as we do, we’ll be in touch so you can book your fitting. Having a box in your car is a condition of your insurance, so once our team have […]
Read more... SECTION ARCHIVE TODO:We will be doing our best to maintain normal levels of service and our call centres and customer service teams will still be available to help. Our opening hours may reduce following further instructions from the Government, but you can still get in touch with us via email and social media should you need. To […]
Read more... SECTION ARCHIVE TODO:When you leave ingenie, the black box in your car becomes your property. If you’ve got a self-fit box, we’ll send you a Freepost label to send the box back to us as the box can be reset and used again. It’s good to recycle! If you’ve got a fitted black box, you don’t need […]
Read more... SECTION ARCHIVE TODO:Yes, you’re insured from your insurance start date, even if you haven’t had the black box fitted. We’ll send out your self-fit box within 14 days of you buying your policy, and you’ll need to fit this to your car within 10 days of receiving the box. If you need a fitted black box, we’ll […]
Read more... SECTION ARCHIVE TODO:Your black box will continue to stay activated in your car, however if the car isn’t going to be driven for an extended period of time, it’s a good idea if you can, to turn the ignition on every now and then – just so the box is still getting some charge.
Read more... SECTION ARCHIVE TODO:It’s part of your insurance to have a working box in your car so unplugging or interfering with the box may mean we may have to cancel your policy. This could make it harder to buy insurance in the future.
Read more... SECTION ARCHIVE TODO:You’ll need to have the following documents ready at your box fitting: Driving licence or pass certificate Vehicle Registration Certificate (log book) or new keeper’s slip Proof of any No Claims (if you have a No Claims Discount) The engineer who comes out to fit your box will check your documents and take copies.
Read more... SECTION ARCHIVE TODO:UPDATE: We are now starting to fit boxes again using extra precautions and safe social distancing measures. There will be a limited amount of bookings available during this time but we will continue to monitor this in line with Government advice to make sure our fitting process can still run smoothly and contact free. As […]
Read more... SECTION ARCHIVE TODO:A black box is a fitted smartphone-size device for collecting driving data. We fit it out of sight in your car, usually behind your dashboard, and it just sits there quietly with no effect on how your car works. We use this box to build up a picture of your driving style and give you […]
Read more... SECTION ARCHIVE TODO:If we notice your self-fit box isn’t sending us a signal, we’ll get in touch to see what’s happened. If you notice that the light isn’t visible or that your feedback isn’t coming through, please call us as soon as possible on 0333 2309 272.
Read more... SECTION ARCHIVE TODO:The price of your insurance is reviewed 3 times a year based on how you’ve been driving. If you drive well, you’ll get a discount on your insurance – up to off! If you drive poorly, the price of your insurance can go up by 10%. You can see the maximum amount your insurance price […]
Read more... SECTION ARCHIVE TODO:Yep, we’ll send your discount by bank transfer to the account you used to pay for your insurance.
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